Welcome to the SimpleAisle Shipping & Delivery Policy. This page explains our order processing times, estimated delivery periods, tracking information, and common shipping situations.

Order Processing & Delivery

• Processing Time: Orders may require up to 3 business days for verification, packing, and handoff to the shipping carrier. Orders placed on weekends will normally begin processing on the next business day.
• Estimated Delivery Time: International orders generally arrive within 10–20 business days after shipment. Delivery times may be affected by customs clearance, weather, carrier delays, or other circumstances outside our control.
• Shipping Fee: A standard shipping fee of $5.99 USD applies to worldwide orders.
• Fulfillment Locations: Orders may be fulfilled through distribution facilities located in the United States, Canada, Australia, and the European Union. Depending on inventory availability, some products may also ship directly from international fulfillment or manufacturing partners.

Tracking Your Order

• Tracking Information: Once your order has been shipped, you will receive an automated email containing your tracking details. You may track your shipment through 17TRACK (www.17track.net) or the applicable carrier website. Please allow a few days for the first tracking update to appear.
• Split Shipments: Orders containing multiple products may be shipped in separate packages depending on product availability and fulfillment location. If this happens, each shipment may have its own tracking number.
• Tracking Delays: If your tracking information has shown no movement for more than 7 consecutive days, please contact our customer support team so we can review the shipment status.

Order Changes & Delivery Issues

• Order Changes: If you need to update your shipping address or order details, please contact us within 12 hours of placing your order. Include your Order Number and the email address used at checkout. Changes cannot be guaranteed once fulfillment has begun.
• Missed Deliveries: If the carrier is unable to complete delivery, the package may be held at a local postal office or collection point. Customers are responsible for contacting the carrier and collecting the parcel within the required period. SimpleAisle is not responsible for packages returned because they were not collected or because an incorrect or incomplete address was provided.
• Customs & Import Fees: Any customs duties, import taxes, tariffs, or other charges imposed by the destination country are the responsibility of the customer.
• Lost or Stolen Packages: If a shipment is officially confirmed as lost while in transit by the carrier, we may provide a replacement at no additional cost. Once tracking shows a package as “Delivered,” SimpleAisle is not responsible for theft, misplacement, or loss that occurs after delivery has been completed.

For additional shipping assistance, please contact support@simpleaisle.com and include your Order Number in your message.

Company Information

Brand Name: simpleaisle

Company: ZHOUFENGMS INC

Email: support@simpleaisle.com

Customer Service Phone: +1 203-915-2686

Business Address: 452 S Lincoln St 
Denver CO 80209
US