Return & Refund Policy

Welcome to the SimpleAisle Return & Refund Policy. If you experience a problem with your order, please review the policy below and contact us at support@simpleaisle.com for assistance.

Final Sale Policy

Purchases made through SimpleAisle are generally considered final sale. We do not accept routine returns due to change of mind, personal preference, or ordering the wrong item, and standard exchanges are not available.

Exceptions may apply when a product is confirmed to have arrived damaged, defective, or incorrectly fulfilled, including cases where the wrong item was delivered.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact our customer support team promptly so we can review the issue.

7-Day Claim Window: Please inspect your order after delivery and submit any claim within seven (7) days of the confirmed delivery date.
Required Information: Contact support@simpleaisle.com and provide your Order Number, the email address used for the order, a description of the issue, and clear photos or videos showing the damage, defect, or incorrect product.
Possible Resolutions: Approved claims may be resolved with a replacement, partial refund, store credit where applicable, or full refund, depending on the circumstances.

Refund Processing

When a refund is approved, the authorized amount will normally be returned to the original payment method used to place the order.

Please allow approximately 7–12 business days for the refund to appear in your account after it has been processed. Actual timing may depend on your bank, card issuer, or payment provider.

Exchanges

SimpleAisle does not provide standard product exchanges.

If an item is confirmed to have arrived defective or significantly damaged and the claim is approved, we may provide a replacement for the same product where available.

Unauthorized Returns

Please do not send any product back to our warehouse or fulfillment location unless you have first received written return authorization from the SimpleAisle support team.

Returns sent without prior approval may be refused or returned to the sender. SimpleAisle is not responsible for unauthorized return shipments, and refunds or replacements may not be issued for items returned without approval.

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