Welcome to the SimpleAisle Help Center. Here you’ll find answers to common questions about orders, payments, shipping, delivery, product issues, and customer support.

If you still need assistance, please contact us at support@simpleaisle.com. For order-related questions, include your Order Number and the email address used when placing your order so our team can assist you more efficiently.

1. Orders & Payments

How do I use a discount code?

You can apply a promotional code during checkout.

• Add the products you would like to purchase to your cart.
• Continue to checkout.
• Find the Discount Code or Promo Code field.
• Enter your code and select Apply.
• Confirm that the discount has been added before completing payment.

On some mobile devices, you may need to open the order summary to view the discount code field.

What payment methods are available?

SimpleAisle may accept payments through commonly used payment providers, including:

• PayPal
• Visa
• Mastercard
• American Express
• Discover
• Diner's Club
• Apple Pay
• Google Pay

Available payment methods may differ depending on your location and the options shown at checkout.

How much does shipping cost?

Our standard shipping fee is generally USD $5.99.

Shipping charges may vary based on destination, shipping method, or available promotions. The applicable shipping cost will be shown at checkout before your order is submitted.

2. Shipping & Delivery

Do you offer international shipping?

Yes.

SimpleAisle ships to customers in a number of countries and regions. Delivery availability may depend on the destination and available logistics services.

How long does shipping take?

After your order has been processed and dispatched, estimated delivery generally takes 10–20 business days.

Actual delivery times may vary depending on your location, customs processing, weather, carrier delays, and local delivery conditions.

How can I track my package?

Once your order has shipped, you will normally receive a shipping confirmation email with a tracking number.

You can use the tracking number through the relevant carrier or parcel tracking service to follow the progress of your shipment.

Why hasn’t my tracking information updated?

Tracking updates may take 24–48 hours to appear after a shipment has been created.

For international deliveries, tracking information may also remain unchanged temporarily while the parcel is moving between logistics facilities.

Why did I receive separate packages?

If your order contains multiple items, some products may be shipped separately depending on inventory location or fulfillment arrangements.

In this case, you may receive more than one tracking number for the same order.

3. Order Changes & Cancellations

Can I change my delivery address?

If your order has not yet been shipped, we may be able to update the shipping address.

Please contact support@simpleaisle.com as soon as possible with the subject line:

Urgent: Address Change

Please include:

• Order Number
• Order Email Address
• Correct Shipping Address

Once an order has been shipped, we may no longer be able to change the delivery address.

Can I change the products in my order?

If your order has not yet entered processing, we may be able to make changes.

Please contact us promptly and provide:

• Order Number
• Email Address
• Details of the requested product change

Changes are not guaranteed once fulfillment or warehouse processing has started.

Can I cancel my order?

Orders may be cancelled before they have been shipped, subject to processing status.

Once fulfillment has started, cancellation may no longer be possible and certain handling charges may apply where permitted.

Orders that have already been dispatched cannot normally be cancelled.

4. Product Support

My item arrived damaged. What should I do?

If a product arrives damaged, please contact support@simpleaisle.com as soon as possible.

Include the following information:

• Order Number
• Order Email Address
• Photos or videos showing the damage
• A photo of the shipping label or outer packaging

Our customer support team will review the information and assist with the next steps.

What should I do if an item is defective?

If you believe a product has a defect, please contact our support team and provide:

• Order Number
• Email Address
• Description of the issue
• Clear photos or videos showing the problem

We will review the details and provide appropriate assistance.

I received the wrong item or an item is missing.

If your order contains the wrong product or something is missing, please contact us promptly.

Please provide:

• Order Number
• Email Address
• Photos of the item received, if applicable
• Details of the missing or incorrect item

We will review the order information and work to resolve the issue.

5. Account & Order Notifications

I didn’t receive an order confirmation email.

Please first check your Spam, Junk, or Promotions folder.

If you still cannot find the confirmation, contact support@simpleaisle.com and provide your order information so we can assist you.

I haven’t received my tracking number.

Tracking information is usually provided within 1–2 business days after your order has been processed.

If you have not received it after this period, check your spam or junk folder before contacting customer support.

6. Company Information

Brand Name: simpleaisle

Company: ZHOUFENGMS INC

Email: support@simpleaisle.com

Customer Service Phone: +1 203-915-2686

Business Address: 452 S Lincoln St 
Denver CO 80209
US